What is the shipping estimation for new orders?
As long as the order isn’t shipped, you can change the shipping address at any time.
How can I cancel the order?
If you are eligible for a refund, please contact us directly regarding refunds. If you need additional help, please contact us directly at firstname.lastname@example.org.
How will I know when my goods have dispatched?
Once your order has been shipped you will receive an email notification, which will include a tracking number and instructions on how to track your shipment.
What is the shipping estimation for new orders?
Normally, your order can take up to 48 hours to be fulfilled. Once shipped, we will send you a tracking number for your delivery, so that you may monitor the status of your shipment directly. However, there may be a delay for the shipping during the holiday season.
How many countries does Reli’s product can be shipped to?
We will ship our products worldwide!
How is shipping handled?
We are offering free shipping worldwide!
Will there be any handling fees and customs charges?
The VAT amount varies for different countries. There is no VAT incurred for shipments to US at this moment.
What happens if the product damaged or missed in transit?
If you can't find a delivered package:
• Please verify your shipping address
• Search your front door, garage door, or other delivery location for your package
• Check if a neighbor, family member, or roommate accepted the delivery
• Search for a notice of attempted delivery
If you're unable to find your package, please contact email@example.com.
How can I contact Reli?
You can contact us at firstname.lastname@example.org for future enquirers.
What are the warranty policies?
Beginning when your order is delivered to you, we offer a 30 day return policy, as well as a 1 year warranty for all new products. For more information, please click here.
How do I return the products?
If you purchased the products from our website. please contact email@example.com to arrange the return.
If you purchased from other platforms such as Amazon, please contact the support team from the platform where you purchased.
What are the return policies?
Any undamaged product purchased from Reli can be returned with money-back guarantee within 30 days after the date of receipt. For more information, pleaseclick here.
How will I be refunded for returns?
Once your return is received and inspected, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
How do I turn on the camera?
Press the power button on the right of the device, you will then hear “Welcome to the Reli Light Cam Battery D1”.
How do I turn off the camera?
Press and hold the power button for 10 seconds, you will then hear “The device is about to be shut down”.
Why can't the camera be turned on?
Please ensure that the camera is charged. It is recommended that you fully charge the camera before using it for the first time.
How to configure the network for the camera?
Press and hold the power button for 3 seconds, you will hear “Reset Successfully”, then scan the QR code according to the app’s instructions.
Why can't the camera connect to the App?
1. The connection might be timed out, your camera might has exited the connection mode. Please exit the app page, reset the camera and try again.
2.Please make sure that the Wi-Fi signal in your area is strong, if the Wi-Fi signal is weak, or you are too far away from the router, the connection might fail. You can restart your router and try again.
3.Please check whether the Wi-Fi network works normally. You can try to use the mobile phone hotspot to configure the network for the camera. If the mobile phone hotspot can be connected, there might be something wrong with your Wi-Fi network. Please contact your network provider.
Why can't the camera be used after changing the Wi-Fi name or password or changing the router?
When the network environment changes, the camera needs to reconfigure the network. Please reset the camera and reconnect to the App.
Why are there two indicator lights?
There are two indicator lights at the bottom of the camera. The indicator light on the left is the network and status indicator. It is yellow when connecting to the network and it is blue in the working status; The indicator on the right is the charging indicator, which shows the state during charging. It is red during charging and green when fully charged.
Can the indicator lights be turned off?
Yes, go to devices page > click corresponding device > select camera settings > select light control and you will see the switch for the indicator lights. Please note, this may change due to app updates.
Why is there no sound on the device during a call?
Please check whether your mobile phone has given the app recording permission.
Why is there the constant echo and noise during the call?
Check whether the distance between the mobile phone and the device is too close during a call. The echo and noise generated during a close distance call are normal.
Why is there no sound when I watch the live broadcast on the App?
The app turns off the sound of the live screen by default. You can click the speaker icon to turn on the sound.
How do I play back the video that the camera has recorded when using SD cards?
You need to install a memory card in your device. After installing a memory card, go to device page > click memory to watch all the recordings.
How do I install the Micro SD card?
There is an SD card slot on the right side of the camera. Open the silicone pad and install the SD card into the device according to the prompt direction.
Why can't I receive any notifications?
You may not have turned on the message notification switch. You can go to device settings page > Camera Settings > Notification settings > turn on push notifications. Please note, this may change due to app updates.
How do I share the camera with someone else?
Go to the device page > click corresponding device > click share device, then follow the app’s instructions. Please note, this may change due to app updates.
How to install the ground stand for the Light Cam D1?
1. Connect the camera and the ground stand through the screw nut at the bottom of the camera.
2.Face the camera to the area you want to monitor.
3.Insert the stand into the ground.
How to install the strap mount for the Light Cam D1?
1. Connect the camera and the strap mount through the screw nut at the back of the camera.
2.Wrap the strap mount around a branch.
3.Tighten the strap mount.
How to install the tripod bracket for the Light Cam D1?
1. Connect the camera and the tripod bracket through the screw nut at the back or the bottom of the camera.
2.Secure the bracket.
How to install the desk stand for the Light Cam D1?
1. Connect the camera and the desk and fence stand through the screw nut at the bottom of the camera.
2.Clip the clip to the edge of the table or fence.
3.The angle can be adjusted by bending the rod.