Return & Refund Policy

Standard Return Policy:

We are committed to ensuring your satisfaction with every purchase. If our product doesn't meet your expectations, you can return it within 30 days from the date of receipt.

Time Limit: You have 30 days from the date of receipt to return the item.

Purchase Source: We only accept returns for items purchased directly from Reli.

Product Condition: Please ensure that the returned item is in its original condition, with all cords, adapters, and accessories included.

Cost: Customers are responsible for the return shipping cost. Reli can provide shipping labels; $20 for each package(except all accessories) within the U.S address, for parcels outside the U.S., please inquire at The cost will be deducted directly from the refund. If the return is due to product quality issues, Reli will cover the return shipping cost.

*Non-returnable Items Include, But are not limited to

1.Product from Unauthorized Reseller/Individual;

2.Damaged item caused by human factors;

3.Non-physical products.

Return Process:

If you need to return an item, please follow these steps:

1.Write an email with the subject "Product Name + Return Request" and send it to

2.Provide the following information in the email:

--Purchase platform

--Order number

--Purchase date

--photos of damaged goods (if applicable)

Once we confirm your return request, we will provide you with a pre-paid return shipping label.

Refunds (if applicable)

The refund will be processed within 2 working days when we receive the return item. The expected time for the refund to be credited to your account depends on the payment method used, usually taking 1-3 working days.


If you need to exchange an item, please contact our customer service team for further information.

For further details or assistance, please contact our customer service team at