Return & Refund Policy

Standard Return Policy:

We are committed to ensuring your satisfaction with every purchase. If our product doesn't meet your expectations, you can return it within 30 days from the date of receipt.

Time Limit: You have 30 days from the date of receipt to return the item.

Purchase Source: We only accept returns for items purchased directly from Reli.

Product Condition: Please ensure that the returned item is in its original condition, with all cords, adapters, and accessories included.

Cost: Customers are responsible for the return shipping cost. Reli can provide shipping labels; $20 for each package(except all accessories) within the U.S address, for parcels outside the U.S., please inquire at service@reliup.com. The cost will be deducted directly from the refund. If the return is due to product quality issues, Reli will cover the return shipping cost.

*Non-returnable Items Include, But are not limited to

1.Product from Unauthorized Reseller/Individual;

2.Damaged item caused by human factors;

3.Non-physical products.

Return Process:

If you need to return an item, please follow these steps:

1.Write an email with the subject "Product Name + Return Request" and send it to service@reliup.com.

2.Provide the following information in the email:

--Purchase platform

--Order number

--Purchase date

--photos of damaged goods (if applicable)

Once we confirm your return request, we will provide you with a pre-paid return shipping label.

Refunds (if applicable)

The refund will be processed within 2 working days when we receive the return item. The expected time for the refund to be credited to your account depends on the payment method used, usually taking 1-3 working days.

Exchange:

If you need to exchange an item, please contact our customer service team for further information.

For further details or assistance, please contact our customer service team at service@reliup.com