WE SHIP OUT TO:
North America comprises Canada and the United States (48-contiguous states only).
Customers from the United States (48-contiguous states only, excluding Alaska, Hawaii, or Puerto Rico) and Canada can purchase Reli from Amazon or the official website: www.reliup.com .
Orders from the United States and Canada are shipped from the DE warehouse. Canadian orders may be subject to import taxes and other fees charged by the local customs authority and/or our preferred carrier.
The address of the DE warehouse is 1200 Interchange Blvd Suite A, Newark Delaware 19711, United States.
All orders are processed within 1-3 days (excluding weekends). During the holiday period, order processing may be delay, any exceptional delays will be advised by email.
Our shipping methods include FedEx, UPS;Estimated delivery times for each region can be found on the official FedEx, UPS websites
If your shipping address is in the United States, we offer free shipping;If your shipping address is outside of the United States, we charge a $29 shipping fee
Once your order has been shipped you will receive an email notification. This email will include a tracking number and instructions on how to track your shipment.
SHIPMENTS TO P.O. BOXES, APO, FPO, DPO:
We apologize for the inconvenience but we currently do not ship orders to addresses with P.O. Boxes, APO, FPO, and DPO.
If you can't find a delivered package:
● Verify your shipping address
● Search your front door, garage door, or other delivery location for your package
● Check if a neighbor, family member, or roommate accepted the delivery
● Search for a notice of attempted delivery
● If you're unable to find your package, please contact firstname.lastname@example.org.
We’re sorry to hear your order was damaged in transit. Please contact service@reliup to ensure that the matter is dealt with promptly.