Normally, your order can take up to 48 hours to be fulfilled. Once shipped, we will send you a tracking number for your delivery, so that you may monitor the status of your shipment directly. However, there may be a delay for the shipping during the holiday season.

We will ship our products worldwide!

We are offering free shipping worldwide!

The VAT amount varies for different countries. There is no VAT incurred for shipments to US at this moment.

If you can't find a delivered package:
• Please verify your shipping address
• Search your front door, garage door, or other delivery location for your package
• Check if a neighbor, family member, or roommate accepted the delivery
• Search for a notice of attempted delivery
If you're unable to find your package, please contact madv-service@madv360.com.

You can contact us at service@reliup.com for future enquirers.

Beginning when your order is delivered to you, we offer a 30 day return policy, as well as a 1 year warranty for all new products. For more information, please click here.

If you purchased the products from our website. please contact madv-service@madv360.com to arrange the return.
If you purchased from other platforms such as Amazon, please contact the support team from the platform where you purchased.

Any undamaged product purchased from Reli can be returned with money-back guarantee within 30 days after the date of receipt. For more information, pleaseclick here.

Once your return is received and inspected, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Press the power button on the right of the device, you will then hear “Welcome to the Reli Light Cam Battery D1”.

Press and hold the power button for 10 seconds, you will then hear “The device is about to be shut down”.

Please ensure that the camera is charged. It is recommended that you fully charge the camera before using it for the first time.

Press and hold the power button for 3 seconds, you will hear “Reset Successfully”, then scan the QR code according to the app’s instructions.

1. The connection might be timed out, your camera might has exited the connection mode. Please exit the app page, reset the camera and try again.
2.Please make sure that the Wi-Fi signal in your area is strong, if the Wi-Fi signal is weak, or you are too far away from the router, the connection might fail. You can restart your router and try again.
3.Please check whether the Wi-Fi network works normally. You can try to use the mobile phone hotspot to configure the network for the camera. If the mobile phone hotspot can be connected, there might be something wrong with your Wi-Fi network. Please contact your network provider.

When the network environment changes, the camera needs to reconfigure the network. Please reset the camera and reconnect to the App.

There are two indicator lights at the bottom of the camera. The indicator light on the left is the network and status indicator. It is yellow when connecting to the network and it is blue in the working status; The indicator on the right is the charging indicator, which shows the state during charging. It is red during charging and green when fully charged.

Yes, go to devices page > click corresponding device > select camera settings > select light control and you will see the switch for the indicator lights. Please note, this may change due to app updates.

Please check whether your mobile phone has given the app recording permission.

Check whether the distance between the mobile phone and the device is too close during a call. The echo and noise generated during a close distance call are normal.

The app turns off the sound of the live screen by default. You can click the speaker icon to turn on the sound.

You need to install a memory card in your device. After installing a memory card, go to device page > click memory to watch all the recordings.

There is an SD card slot on the right side of the camera. Open the silicone pad and install the SD card into the device according to the prompt direction.

You may not have turned on the message notification switch. You can go to device settings page > Camera Settings > Notification settings > turn on push notifications. Please note, this may change due to app updates.

Go to the device page > click corresponding device > click share device, then follow the app’s instructions. Please note, this may change due to app updates.

1. Connect the camera and the ground stand through the screw nut at the bottom of the camera.
2.Face the camera to the area you want to monitor.
3.Insert the stand into the ground.

1. Connect the camera and the strap mount through the screw nut at the back of the camera.
2.Wrap the strap mount around a branch.
3.Tighten the strap mount.

1. Connect the camera and the tripod bracket through the screw nut at the back or the bottom of the camera.
2.Secure the bracket.

1. Connect the camera and the desk and fence stand through the screw nut at the bottom of the camera.
2.Clip the clip to the edge of the table or fence.
3.The angle can be adjusted by bending the rod.